Refund policy

We want you to love your Candy the Reindeer set. If you’re not satisfied, you can return it within 30 days of delivery for a refund.

To be eligible, items must be unused and in their original packaging. To start a return, email us at candythereindeer@gmail.com with your order number, and we’ll send you return instructions.

Refunds are issued to the original payment method within 5–10 business days after we receive the returned item. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery, and we’ll make it right at no cost to you.